Collection and use of information

We collect certain personal information that you voluntarily provide, such as your name, email address, telephone number, and postal address, when you interact with our services (contact forms, bookings, etc.). This information is used to:

• Process your reservations and requests.
• Answer their questions and requests.
• Improve our site and our services.
• To offer you a personalized experience.

Cookies and other tracking technologies

Our site uses cookies to enhance your online experience. Cookies are small files stored on your device that help us analyze visitor navigation, optimize our site's performance, and track the use of certain services such as statistical, security, and anti-spam software.

We do not use cookies to collect sensitive information such as your name or email address unless you provide it to us directly on a form.

We will not sell, share, or rent this information to third parties in any way other than as disclosed in this statement.

You have the option to disable cookies through your browser settings, although this may affect some features of our site.

Data security on our website

We implement appropriate measures to protect your personal information against unauthorized access, use, or disclosure. Your data is stored on secure servers, and we have technical and organizational measures in place to ensure its security. However, due to the inherent nature of the internet, we cannot guarantee the absolute security of information transmitted over this medium. While no data transmission over the internet can be considered completely secure, we are committed to taking all reasonable precautions to safeguard your personal data. By using our site, you understand and agree that the transmission of information online involves certain inherent risks.

Information exchange

At Hotel Puerto Limón, we value your privacy and do not share your personal information with third parties, except in the following circumstances:

• To process requests or complete bookings, such as using third-party providers to manage payments.
• When required by law or necessary to protect our legal rights.
• With their explicit consent.

Links to other sites

Our website may include links to external sites that are not managed by Hotel Puerto Limón. Clicking on a third-party link will redirect you to the corresponding site. Please note that these external sites operate independently and are not under our control.

We recommend reviewing the privacy policies of these sites, as we are not responsible for their content, practices, or policies. Hotel Puerto Limón assumes no responsibility for the data management, privacy policies, or actions of third-party sites or services.

User rights

You have the following rights regarding your personal data:

• Access the personal information we have about you.
• Request the correction or deletion of your data, if applicable.
• To object to the use of your information for legitimate reasons.

If you wish to exercise these rights or have any questions related to the processing of your personal data, please do not hesitate to contact us via email at: recepcionhpl@grupodelsol.cr.